Vodacom

This is the most bad service ever. Fibre, what is fibre. Last night during my call to the call centre I have been told that there is a Frogfoot outage in our area. I phoned my friend who is working for Vox to check if it is true. So the person just **** to me. (maybe she did not feel to help me). And she just cut my call. So today again no internet at home. Vodacom I am telling you now, that due to the fact that I do not have internet and I cannot connect to my cameras to see what is happening on my premises. I will held you VODACOM full responsible for any loss that I may have. I've also notice in these times, all lights are on, on fibre and router, that the network and Wi-Fi is also not working. So my question is who's at fault if "fibre/router" shows it's on but no internet and network. Both parties checked last time and said nothing is wrong, but how many times do I need to report and it's been fixed for short amount of time then I'm back at square one again.