Vodacom

Hi at the end of February 2021 I sent in my Samsung A20 for repairs just to find out that it's going to cost me R4356 to get the phone fixed after meet paying R2800 the phone vodacom can't tell me what is wrong with the phone they just give me the list of things that I mentioned I told the lady how do you expect me to pay for something I don't even know I am paying for vodacom also said that the phone is not under guarantee or warranty but I spoke to Samsung and they said that their phones are on a 24 months warranty so I would like to know why vodacom is taking so many chances I've been a loyal customer with vodacom since 2004 and this is a service that I'm getting I've had two complaints with vodacom this year already and I mean that's not how you treat a customer that always paying their bills on time also