Vodacom

I have a data contract with vodacom since 2019. From mid-November 2024, I started to have network and internet connection problems. I can hardly make calls from my vodacom number or use internet at home, vodacom kept promising to fix the problem since November last year but nothing happened until now.

I kept calling vodacom about this issue, last month they told me that the demand increased in my area, there are no enough tours, they are busy applying for approval to add more tours and they don't know how long will it take for them to get approval. I contacted customer service again, they told me that they logged a case to request the support team to apply for data contract cancelation on my behalf so that I don't get penalties. I provided the alternative number so that the support team can get hold of me, but they only tried to use the vodacom number with no network and closed the case after failing to get hold of me on the vodacom number. I contacted customer service again after the case was closed, I was told that the matter has been escalated to the team leader and I will be contacted within 48 hours. I received no call, no voice-mail message. They debited again for the February payment and I'm still required to pay cancelation fees. I have been paying for data I can hardly use since November, while I'm stuck on my school work due to connection problems and I'm still required to pay penalties to cancel my contract.