Vodacom

Good day In short : I bought data on 1 April and transaction when through via Standard bank to Vodacom who received payment on 4 April. To date I have not received my data bundle. This was confirmed with Standard Bank yesterday. I made 5 calls almost daily. Emailed *** and ***. with proof of payment. To no avail. All requests to the back office from customer care has never been answered or gone unheeded. Today spoke with Dudi. She was helpful and went to back office again, but manager was not available, then the technician was away for the day. She could not help because she only return from leave on Tuesday. Hence my complaint will resume on Tuesday only. I have come to the conclusion that there are only individuals in the business, If the is off nobody else at the big Vodacom company can help or intervene. One customer care official eve laughed at me s if this is such a light matter.

I am an uber driver and it has been a struggle to keep going as my life depend on my connections to the app. These days from the !st to the 10 th have been hellish days.

One official that the problems are numerous of the same type with the vodapay app.

All I need if the value of my R154 that left my account on 4 April together with the value of the interests it would have accumulated in data.

I am totally disgusted and thought I had dealings with the better company