Vodacom

I've been with Vodacom for +15 yrs & would think I am a bigger than ave spender. Not that being a loyal customer has counted in my favour! I was advised to use the website to check my accounts after not getting a statement for mnths. I did & I was surprised at the detail which showed everything. I saw I was being billed for 2 data contracts, that I was promised were going to be cancelled due to fact that Vodacom could NOT provide data service due to them not having coverage in my area. I had been charge for some 17 mnths on 2 data contracts!!! I took this up with them & have gone through mnths of run around. Given the refund was +- R7,000 I knew it would take time. A helpful Gordon De Klerk has informed me that Vodacom refuse to refund me the full monies but have offered me shocking 20% back as a settlement. What? After I was informed both in writing, on call & confirmed the actual recording of the call with me nearly 2 yrs back. NOW I ask Vodacom, how do you treat your customers when you are wrong & take their money? You give them a run around & make a call based on your back pocket. Not on doing what is right or fair. After yrs of choosing you as my SP I am left feeling ******