KM
Kelebogile M
1 reviews | Active since Jan 2020
03 Jan 2020, 08:25
Vodacom
To whom it may concern I bought 2 Samsung A30s phones at vodacom and the services I got there was bad even their customer services couldn't help me my one phone was broken with in 5 days of purchase nd they couldn't exchanged it for me David da manager from centurion mall vodacom said it is going to be booked for repairs whether I like it or not and he is not going 2 repeat himself and I had no choice to leave both the phones there telling them that I don't want them anymore and he said to me its me who is going to pay the contracts so he don't care what I do can someone help me to resolve this matter cause the service I got der was bad nd frustrating
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Vodacom's replyOfficial
03 Jan 2020, 09:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jan 2020, 09:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KM
Kelebogile M's updateReviewer Update
01 Feb 2020, 07:39Hi
My problem was not solved and I'm not happy at all the person who phoned me was very rude and didn't want to listen to me when I speak he speak again he was telling me what I must not solving the problem and he was siding with the centurion mall staff so it shows me that vodacom service is poor
My problem was not solved and I'm not happy at all the person who phoned me was very rude and didn't want to listen to me when I speak he speak again he was telling me what I must not solving the problem and he was siding with the centurion mall staff so it shows me that vodacom service is poor
KM
Kelebogile M's update01 Feb 2020, 07:39
Reviewer Update
Hi
My problem was not solved and I'm not happy at all the person who phoned me was very rude and didn't want to listen to me when I speak he speak again he was telling me what I must not solving the problem and he was siding with the centurion mall staff so it shows me that vodacom service is poor
My problem was not solved and I'm not happy at all the person who phoned me was very rude and didn't want to listen to me when I speak he speak again he was telling me what I must not solving the problem and he was siding with the centurion mall staff so it shows me that vodacom service is poor