jG
jacky G
1 reviews | Active since Jul 2011
27 Sept 2019, 14:50
Vodacom!
I was told to wait an hour for your tech guys to sort out a problem 4 hours ago ref. number *** - any chance of getting an answer to how my money disappeared but the data didn't get credited?
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
28 Sept 2019, 12:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Sept 2019, 12:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
jG
jacky G's updateReviewer Update
29 Sept 2019, 15:17& 3 days later, not only have I not heard from them but they have taken another R150 out of my credit balance & still NO DATA!!!
jG
jacky G's update29 Sept 2019, 15:17
Reviewer Update
& 3 days later, not only have I not heard from them but they have taken another R150 out of my credit balance & still NO DATA!!!
jG
jacky G's updateReviewer Update
01 Oct 2019, 14:52& 5 days later - wonder where it's been escalated to?????
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jacky G's update01 Oct 2019, 14:52
Reviewer Update
& 5 days later - wonder where it's been escalated to?????
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jacky G's updateReviewer Update
02 Oct 2019, 07:57I think Dean needs to go on a customer service course, No explanation or apology after 5 days!! Told they will credit my account for the money they stole from my credit & stop complaining!!
jG
jacky G's update02 Oct 2019, 07:57
Reviewer Update
I think Dean needs to go on a customer service course, No explanation or apology after 5 days!! Told they will credit my account for the money they stole from my credit & stop complaining!!