Vodacom 4u, Vodacom not 4me

<p>Hello Peter...</p> <p>I have a huge complaint against vodacom 4 u store cavendish square, I have been a loyal customer to vodacom for just slightly over 4years basically what happened is that I received a sms from vodacom that I am due for an upgrade, once notification came through I decided to go to my nearest vodacom(promenade mall) I was then assisted by Edith in the promenade branch, upon my arrival I decided that I want to take the deal that states "add R229 to any sony device and get the ps4 + 1 game free" I then proceeded with the deal and advised I want this, as I knew my fiance always wanted a ps4 console and just thought "hey! This will be a awesome surprise for him!" Anyway Edith then proceeded with the upgrade and to what I believe came up to a hurdle she couldnt jump over, apparently I have some account reflecting arreas to my name and I wont be able to take this deal, I was shocked, I mean I know for a fact all my debtors are squared up to date and I have had no issues with this and with this piece of information I thought since I dont "qualify" for this deal, lets walk over to the bank and check if there is any "arreas" to my name, it appeaes not! They were willing to give me a God **** loan and I said im not here for that, my thoughts were "its obvious promenade does not know anything" so I thought why not try another branch. So here is where the juicy part begins! So I was assisted by a women by the name of Shiela(supervisor according to the badge) she then checked to see if im capable of this "add R229 to any sony device and get the ps4 + 1 game free" deal, to my surprise once again I do not qualify for this because now I have 4 reflections on my vodacom contract that states I paid late and then I asked is there nothing we can do to lift this or something? I mean I already brought it to my fiance attention and I can certainly say ive never seen him that excited for something before, besides for our little princess whose on the way...so Shiela(supervisor) says no, unfortunately not I will have to settle for a deal that's within "my bracket" or purchase this phone cash, immediately then I gave up hope and felt a shard of disappointment and I could see in my fiance eyes that he felt abit down about it as well, walking to the car he said "dont give up!" let's try another branch, he gave me the number for vodacom 3g data store in cavendish, I spoke to a lovely lady by the name of Miskah, who was fluent in vodacom and actually knew what customer service is, I told her about my scenario I had with the previous two branches, she then advised to forward through a copy of my ID and she will check if she could assist by giving me fiance for this deal I wanted, I waited 24hours she immediately called as soon as she got the results and advised that im capable of getting the deal right now, but unfortunately they dont stock the ps4, I told her its fine we will go to one of the previous branches we been too and guess whose the lucky branch to assist. VODACOM 4U CAVENDISH the infamous Shiela(supervisor) , I called and asked if she could check if the deal is now available for my profile, she checked and couldn't believe her eyes that the deal for "add R229 to any sony device and get the ps4 + 1 game free" was available for me now, her comment and I quote(in moody mark lottering voice:"ooohhh well I dont know who she knows, that I dont know to increase your finance" she said she will check as she has my details from when I was there a day before and call me back(bare in mind this took place friday morning 20/01/17) I waitee till about 3pm no phone call, I then called her, she stated yes! Im capable of getting the "add R229 to any sony device and get the ps4 + 1 game free" I was astonished and said lets process it, she then said wait she will have to call me back before ps4 is on the back order, then calls back saying "oh no vodacom is only assigned so much consoles" so they dont have, I was utterly disappointed because this deal is In the janaury 2017 catalogue and I have been trying since flippen saturday 14 January 2017 after so much phone calls and frustration I saw some light on the 20 january, to be set up with disappointment, I told my fiance to his frustration he just said take the phone and rather leave the ps4, I then advised shiela(supervisor) to process through the deal, I will be at the store around 6:15pm since I work till 6, she then advised she will print the paper work and let one of her colleagues ensure that I sign it and get the phone, we went looking at it and realised that on the upgrade it states that im getting the deal with the ps4 to my surprise and fiance he asked are we getting the console, the employee says yes her manager usually buys it at BT games and then sells then gives it to the clients, she then followed on explaining what im paying for including my insurance and ps4, I was like okay cool lets move on, round about the tuesday in the following week I called to follow up on what ny finally installment will be for the end of the month and if it includes the deal(working on my budget) they said they uncertain but can confirm I should just pay my tablet and some R80 fee...end of the month I then asked update on ps4, reply was I will probably get it some time in next week(30 janaury 2017 week) I was like okay cool, 2 after that my fiance called and followed up and spoke ro a gentleman by the name of Steven/Stephen (pronounced Steven) who advised "oh nooo shiela probably has like 6 of that deals processed and will probably get the ps4 by next week for you, you should just call tomorrow morning aftee 11am and speak to shiela(supervisor), my fiance called and asked for Sheila(supervisor) who then advised she told me that the deal was not with this package and he mentioned that it has been signed and in my upgrade of the contract that I should be getting the deal, she failed to listen and said she would call me, but didnt he called and told me of this and I called shiela, advising that the contract has been signed! It states clearly that I will be receiving "add R229 to any sony device and get the ps4 + 1 game free" and that her employees all advised that I will be expecting with in the upcoming week, so then said she printed other paper work that doesnt state that, I asked her if she trying to make me a ****? Or in the process of doing ********** actions that she apparently has a different contract with ny signature where I have a copy of my contract signed and with me, then she tells me "i will have to ma just cancel my contract!" (What obnoxious *** speaks to a customer like this) I told her regardless of what you say I want my ps4! she said she will speak to her boss and regional people and will get back to me monday, all I want is my deal "add R229 to any sony device and get the ps4 + 1 game free" thats all, its already reflecting against my name that I have this deal because I confirmed with newlands vodacom, I cant take this customer service witg no drive or enthusiasm to help a customer! This is probably the worst service ive had in like ever! All I want is the deal!!! Or else this won't certainly stop here!</p>