AG
Aubrey G
1 reviews | Active since Feb 2019
20 Feb 2019, 14:07
Vodacom 4U Vaal mall - Worst Service Ever
The worst service ever experienced from a Vodacom outlet. The manager Gert has a terrible don't care attitude towards clients. Never calls back after messages were left. Does not keep to promises. Has aggressive attitude, believing that the customer is always wrong. After we were promised that a new contract had to be written especially for a Gear S3 and it would take roughly a week, two weeks later and still no phone call or update. After phoning the manager Gert, we are completely discouraged as he firmly believes that we, the customer is wrong. This is definitely the last time we will do any business with Vodacom 4U Vaal Mall.
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Replies (2)
Vodacom's replyOfficial
20 Feb 2019, 15:25 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Feb 2019, 15:25
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Mar 2019, 13:55Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, you've advised us accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, you've advised us accordingly.
Regards
Vodacom Consumer Website Team
Vodacom's reply13 Mar 2019, 13:55
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, you've advised us accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, you've advised us accordingly.
Regards
Vodacom Consumer Website Team