TL
Tamaryn L

1 reviews | Active since Mar 2012

05 Jul 2021, 12:11

Vodacom 4U terrible service

If I rate negative stars, I would. I app**** and got approved for a contract, go to get the phone and they have no stock. They place the order and tell me Thursday. Then Thursday comes, I have to call in and ask what's happening to be told now it's Friday and they "tried to call me" which is a lie. Then Friday comes, now all of a sudden it's Monday because they are "updating the phone and new model is coming" Monday I call them(they don't call me) and the lady that helped me is "on leave and they will get someone to call me". No one calls so I have to call back to be told it might be in on Tuesday. I'm super unhappy with this service and communication, I haven't even started the contract and I want to cancel and stay with MTN

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Replies (1)
Vodacom
Vodacom's reply05 Jul 2021, 12:27
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team