Hellopeter
Share Your Experience
nB
norman B

1 reviews | Active since Jun 2016

18 Dec 2018, 15:35

VODACOM 4U STORE (THE GLEN) NOT COMING BACK TO CLIENTS

Hi All

Can someone from Vodacom please give me a call, i have been struggling to get answer from Thabo, was at store and app**** for a fibre package. Promised to phone me back till today no call back. Every time i phone back SYSTEM DIFFICULTIES. What must i do in this situation??? Can someone assit me? Latest news i received that i am currently not a client by Vodacom but Vodacom deducts money off my bank account every month. My account nr is NA007382-6 this was given to the manager of the store. Please i need assistance before Thursday 20/12/18 otherwise i will go to a other service provider. Kind Regards Norman Barnard ********** **********

0
Replies (2)
Vodacom
Vodacom's reply19 Dec 2018, 07:05
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team        
Vodacom
Vodacom's reply19 Dec 2018, 13:30
Official
 
Dear Customer, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
Kindly be advised that we were not able to make contact with you. Please call ***(Free from a Vodacom sim) for any further assistance. 
 
Regards 
 
Consumer Website Team