DA
Darryl A

1 reviews | Active since Aug 2010

09 Jul 2019, 17:39

Vodacom 4u Store not helpful at all.

Took out a contract on the Saturday the 6th was told that the one phone was not in stock but will be in on Tuesday the 9th. Called the store spoke to Aaron Botha the manager. Tells me that their s10e is on back order and I have to wait for the stock to arrive. Asked if if he has a phone in stock he says yes but I can’t get that one now have to wait for the whole order. His Operations manger has to say yes to him so that I can get a phone. This is so frustrating now I was not told that this will happen was promised my stuff will be here on Tuesday. Now I don’t have a phone and all I want is a phone so I can use. So now I don’t know if I must wait or must go cancel this and do the whole application again at a store that has stock and do a 3rd credit check. All this to get a phone on contract. As the manager Aaron Botha told me he will contact me by close of business today. Don’t think that call will come now. Sales person was Lear tried everything even he couldn’t do anything.

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Replies (2)
Vodacom
Vodacom's reply10 Jul 2019, 08:10
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply24 Jul 2019, 15:06
Official
Dear Customer

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.

We tried calling, however was unable to get hold of you after numerous attempts. Kindly let us know should you still require further assistance, alternatively contact our call centre  on 082 135.

We apologize for the inconvenience and the service experienced.

Regards, 
Vodacom Consumer Website Team.