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Nomsa R

1 reviews | Active since Apr 2012

19 Oct 2015, 16:54

VODACOM 4U-SANDTON CITY WORST SHOP EVER

I regret the day I ever set foot at Vodacom 4u in Sandton City!!! out of so many Vodacom shops I had to choose this one!!!!<br> <br> They have never done their job properly the 1st time, if you have enough time to waste then go to that shop.<br> The first time I went there the guy made a mistake with my contract so I had to go back in order for their recklessness to be rectified regardless of my time, but nevertheless I gave them a chance and went back THREE TIMES with a happy face.<br> <br> last week I went back to purchase another phone putting past what they did to me previously and giving them a second chance but still received the same old POOR SERVICE. I specifically told the two guys that where helping me that I want to do a sim swap and they told me I should call customer care for that. only to my surprise when I got home to do the sim swap the customer care told me it was suppose to be done at the freaking shop! when I called LUCKY the guy who was helping me he gave ATTITUTE FOR YEARS!<br> telling me I should use that number or cancel contract.<br> <br> that guy is very rude I am no longer sure if Vodacom as a whole is disappointing or if its just one rotten potato spoiling the bag :(

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Replies (1)
Vodacom
Vodacom's reply20 Oct 2015, 07:41
Official
Hello nomsa25,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team