GS
Gerhard S

1 reviews | Active since Dec 2018

30 Mar 2022, 11:34

Vodacom 4u Sandton City

Visited the Vodacom 4u Store at Sandton City in an attempt to make payment on my account. Unfortunately, and despite asking a number of times that I wish to make payment on my account, the distracted and uninterested staff member assisting, credited my account with R1000 unwanted and not needed Airtime, which as it turns out is not refundable. Both staff and management were unwilling to correct their blatant mistake and derived endless pleasure in being of no assistance. What appalling service from a Vodacom store, maybe if they turned down the music, and got trained staff things it would be a start. Nothing can prepare anyone for the disgusting experience that awaits them shoukd they by chance wander into this hell hole of a store. Sis! We as paying customers deserve much more than this excuse of a Vodacom store.

0
Replies (1)
Vodacom
Vodacom's reply30 Mar 2022, 17:36
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team