1 reviews | Active since Jul 2017
Vodacom 4U Potchefstroom MooiRivier Mall
<p>On 29/06/2017 I went for an upgrade at my nearest Vodacom store which for me is 46KM away, I went through the whole upgrade process just to have the employee tell me that the handset I am upgrading to is out of stock, quite disappointed after being told which is best on what plan and getting the plan upgraded I had to leave the store empty-handed with no working phone. The employee told me that my phone would be delivered at the store the next day and I have to come fetch it then. Come the next day I get to the store corner the employee and get told once again that it has not been delivered yet, this carried on till Tuesday the 4th of July , with which I told the guy to phone me on an alternate number, this has cost me now more than just time and money for the petrol having to drive up and down having no phone is a frustration and crucial in my everyday routine. Today on the 5th of July I went back again being told stock arrived , just to get turned down by another impolite employee who said its on backorder.</p> <p>Now I have no problem with it being on backorder but each time I get to this particular vodacom store I get a very rude attitude from the employees who work there and I still have no definitive date at which to expect the delivery of my phone at the branch. I have only once been treated with respect and that was before the deal was done. The thing that bothers me the most is, when the stock is becoming low on a popular deal WHY DONT THEY PLAN AHEAD!!! If my payment was behind I should hurry and pay as fast as possible but it seems like it doesn't work the other way around.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day,
As per our e-mail communication, this query has been resolved. Please accept our apologies for any inconvenience caused.
Regards,
R.M
Good day,
As per our e-mail communication, this query has been resolved. Please accept our apologies for any inconvenience caused.
Regards,
R.M
