jJ
james J

1 reviews | Active since Dec 2010

13 Apr 2015, 09:31

Vodacom 4U - Not for me Thanks...

Yesterday (Sunday) went at 9:00am to upgrade my Contract to a Samsung S6 Edge at Mall@Carnival. What a mistake! Four people working, all looked as if they just got out of bed! One ladies black wig was skew, still wiping sleep out of her eyes and not knowing who came into the store first or last. Upsetting various customers. The guy was busy trying to fix a mans cell for 15minutes after he made it clear there was no repair technician. Service WHAT service??? Sorry Vodacom if this is how you run your stores I would rather go to Telkom! You have lost a R 999.00 x 24month contract and my companies will not be using Vodacom when contracts expire. Thanks for Nothing...

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Replies (1)
Vodacom
Vodacom's reply13 Apr 2015, 10:44
Official
Hello jamesjo,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team