Vodacom 4U Nicolway

Useless and *********** staff at Nicolway store.

I paid my account in store on the 25th Jan 2023.. First the agent allocated the payment to the incorrect account number so my account was suspended.

I called into the store and was assured it would be rectified. A week later it still has not been updated I then went into the store and requested it be updated. Completely inconvenienced to have to drive back to the store. I was yet again assured it would be done. A week later still nothing, I called again bearing in mind I am left on hold for up to 10minutes at a time waiting for someone to sort this out.

Today 22 Feb nearly a month later and still they have not updated my account leaving some of my lines blocked from making calls or accessing my data!! Yet I am billed for the month a month that I have not had access to my lines due to the incompetency of the staff.

I have called again this morning. Apparently it will be sorted out today….which is what I have been told the last 4 times as well.

What is so difficult?

Everyone just blames the next person, no one’s takes accountability and ensures it’s sorted out!

Don’t waste your time at that store the staff are clueless