ZP
Zaine P
1 reviews | Active since Mar 2021
08 Dec 2023, 22:45
Vodacom 4U Mountain Mill Mall Worcester
I would like to share my recent experience with Vodacom, specifically Vodacom 4U Mountain Mill Mall Worcester. I signed up for a contract in-store on 2 December 2023 and attempted to cancel/reverse the contract on 4 December 2023, to opt for an option that better suits my needs. Unfortunately, I was informed that contracts signed in-store, face-to-face, cannot be cancelled or reversed, contrary to Vodacom's 14-day return policy. The Store Manager, Mr. Guy, at Vodacom 4U Mountain Mill Mall Worcester, is trying to bully me to continue with a contract that will be impractical for me for the next 24 months. The unprofessionalism and lack of client service displayed by the store manager, Mr Guy, were recorded during my visit on 4 December 2023. Both call recordings and videos were captured, and we intend to share this content on social media and other platforms to ensure people are aware of their rights and avoid being misled by Vodacom. I urge caution to others and advise against being bul**** into contracts with Vodacom, specifically at Vodacom 4U Mountain Mill Mall Worcester.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Dec 2023, 07:37Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Dec 2023, 07:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ZP
Zaine P's updateReviewer Update
18 Dec 2023, 19:39Dear Office of the CEO for Vodacom and Vodacom Website Team
I express my disappointment with your response. There seems to be a significant discrepancy between Vodacom and its stores. Despite receiving written confirmation from both the CEO's office and the Vodacom Website Team that the contract would not be reversed or cancelled, it was reversed on 14 December 2023 at your Vodacom 4U Mountain Mill Mall Worcester store. During a follow-up call from Mrs. Edlin Naidoo, Executive Customer Liaison in the CEO's Office (COPS), I informed her that the contract was indeed reversed and she responded that “The store was good-hearted”. This raises questions about whether Vodacom makes decisions based on emotion rather than merit. I find this inconsistency, unprofessionalism, and misleading service concerning, especially in your
Vodacom 4U Mountain Mill Mall Worcester store and from Vodacom in the CEO's office. I intend to share this matter with the media to make raise awareness of my experience. Please see the email responses from CEO's office: First Email Response From: ***
Sent: Mon Dec 11 2023 15:06:37 GMT+0200 (South Africa Standard Time)
To:
Subject: EC-1MI3-1KPH4M
Dear Mohammed ,
Thank you for sending your correspondence through to the CEO Office. Your service request number is: EC-1MI3-1KPH4M
Feedback will be provided regularly, ensuring that you receive progress updates on the resolution of your request. In the event that you would like to follow-up on your request, please reply to this e-mail with the service request number in the subject line.
I trust the above is in order.
Edlin Naidoo
Executive Client Liaison
CEOs Office
COPS
Further together
Second Email Responce From: ***
Sent: Wed Dec 13 2023 16:17:53 GMT+0200 (South Africa Standard Time)
To:
Subject: FW: EC-1MI3-1KPH4M
Dear Mohammed ,
Thank you for taking my call. As per the below complaint i confirm the following:
* I have engaged with Guy from the store who states that he is unable to reverse the upgrade
* Attached is the signed copy of upgrade that was taken out on the 2nd December 2023 at the store for number 06******.
* The store confirmed that the simcard functionality that the simcard cannot be used in a phone was explained to you. You had signed the upgrade and confirmed to natasha the consultant to go ahead and process the upgrade.
* Based on the above findings the upgrade can not be reversed.
I trust the above is in order
Regards
Edlin Third Email Response From: srm ***
Sent: Monday, 18 December 2023 15:41
To:
Subject: FW: EC-1MI3-1KPH4M FW: Dear Mohammed,
Thank you for taking my call. The store has also confirmed that they has since assisted you in reversing the below upgrade in question and assist with a new contract.
You might get an SMS from Vodacom asking you to rate this experience. We would appreciate it if you could provide your feedback.
This Service Request will now be closed. We thank you for your continued support.
Regards
Edlin
I express my disappointment with your response. There seems to be a significant discrepancy between Vodacom and its stores. Despite receiving written confirmation from both the CEO's office and the Vodacom Website Team that the contract would not be reversed or cancelled, it was reversed on 14 December 2023 at your Vodacom 4U Mountain Mill Mall Worcester store. During a follow-up call from Mrs. Edlin Naidoo, Executive Customer Liaison in the CEO's Office (COPS), I informed her that the contract was indeed reversed and she responded that “The store was good-hearted”. This raises questions about whether Vodacom makes decisions based on emotion rather than merit. I find this inconsistency, unprofessionalism, and misleading service concerning, especially in your
Vodacom 4U Mountain Mill Mall Worcester store and from Vodacom in the CEO's office. I intend to share this matter with the media to make raise awareness of my experience. Please see the email responses from CEO's office: First Email Response From: ***
Sent: Mon Dec 11 2023 15:06:37 GMT+0200 (South Africa Standard Time)
To:
Subject: EC-1MI3-1KPH4M
Dear Mohammed ,
Thank you for sending your correspondence through to the CEO Office. Your service request number is: EC-1MI3-1KPH4M
Feedback will be provided regularly, ensuring that you receive progress updates on the resolution of your request. In the event that you would like to follow-up on your request, please reply to this e-mail with the service request number in the subject line.
I trust the above is in order.
Edlin Naidoo
Executive Client Liaison
CEOs Office
COPS
Further together
Second Email Responce From: ***
Sent: Wed Dec 13 2023 16:17:53 GMT+0200 (South Africa Standard Time)
To:
Subject: FW: EC-1MI3-1KPH4M
Dear Mohammed ,
Thank you for taking my call. As per the below complaint i confirm the following:
* I have engaged with Guy from the store who states that he is unable to reverse the upgrade
* Attached is the signed copy of upgrade that was taken out on the 2nd December 2023 at the store for number 06******.
* The store confirmed that the simcard functionality that the simcard cannot be used in a phone was explained to you. You had signed the upgrade and confirmed to natasha the consultant to go ahead and process the upgrade.
* Based on the above findings the upgrade can not be reversed.
I trust the above is in order
Regards
Edlin Third Email Response From: srm ***
Sent: Monday, 18 December 2023 15:41
To:
Subject: FW: EC-1MI3-1KPH4M FW: Dear Mohammed,
Thank you for taking my call. The store has also confirmed that they has since assisted you in reversing the below upgrade in question and assist with a new contract.
You might get an SMS from Vodacom asking you to rate this experience. We would appreciate it if you could provide your feedback.
This Service Request will now be closed. We thank you for your continued support.
Regards
Edlin
ZP
Zaine P's update18 Dec 2023, 19:39
Reviewer Update
Dear Office of the CEO for Vodacom and Vodacom Website Team
I express my disappointment with your response. There seems to be a significant discrepancy between Vodacom and its stores. Despite receiving written confirmation from both the CEO's office and the Vodacom Website Team that the contract would not be reversed or cancelled, it was reversed on 14 December 2023 at your Vodacom 4U Mountain Mill Mall Worcester store. During a follow-up call from Mrs. Edlin Naidoo, Executive Customer Liaison in the CEO's Office (COPS), I informed her that the contract was indeed reversed and she responded that “The store was good-hearted”. This raises questions about whether Vodacom makes decisions based on emotion rather than merit. I find this inconsistency, unprofessionalism, and misleading service concerning, especially in your
Vodacom 4U Mountain Mill Mall Worcester store and from Vodacom in the CEO's office. I intend to share this matter with the media to make raise awareness of my experience. Please see the email responses from CEO's office: First Email Response From: ***
Sent: Mon Dec 11 2023 15:06:37 GMT+0200 (South Africa Standard Time)
To:
Subject: EC-1MI3-1KPH4M
Dear Mohammed ,
Thank you for sending your correspondence through to the CEO Office. Your service request number is: EC-1MI3-1KPH4M
Feedback will be provided regularly, ensuring that you receive progress updates on the resolution of your request. In the event that you would like to follow-up on your request, please reply to this e-mail with the service request number in the subject line.
I trust the above is in order.
Edlin Naidoo
Executive Client Liaison
CEOs Office
COPS
Further together
Second Email Responce From: ***
Sent: Wed Dec 13 2023 16:17:53 GMT+0200 (South Africa Standard Time)
To:
Subject: FW: EC-1MI3-1KPH4M
Dear Mohammed ,
Thank you for taking my call. As per the below complaint i confirm the following:
* I have engaged with Guy from the store who states that he is unable to reverse the upgrade
* Attached is the signed copy of upgrade that was taken out on the 2nd December 2023 at the store for number 06******.
* The store confirmed that the simcard functionality that the simcard cannot be used in a phone was explained to you. You had signed the upgrade and confirmed to natasha the consultant to go ahead and process the upgrade.
* Based on the above findings the upgrade can not be reversed.
I trust the above is in order
Regards
Edlin Third Email Response From: srm ***
Sent: Monday, 18 December 2023 15:41
To:
Subject: FW: EC-1MI3-1KPH4M FW: Dear Mohammed,
Thank you for taking my call. The store has also confirmed that they has since assisted you in reversing the below upgrade in question and assist with a new contract.
You might get an SMS from Vodacom asking you to rate this experience. We would appreciate it if you could provide your feedback.
This Service Request will now be closed. We thank you for your continued support.
Regards
Edlin
I express my disappointment with your response. There seems to be a significant discrepancy between Vodacom and its stores. Despite receiving written confirmation from both the CEO's office and the Vodacom Website Team that the contract would not be reversed or cancelled, it was reversed on 14 December 2023 at your Vodacom 4U Mountain Mill Mall Worcester store. During a follow-up call from Mrs. Edlin Naidoo, Executive Customer Liaison in the CEO's Office (COPS), I informed her that the contract was indeed reversed and she responded that “The store was good-hearted”. This raises questions about whether Vodacom makes decisions based on emotion rather than merit. I find this inconsistency, unprofessionalism, and misleading service concerning, especially in your
Vodacom 4U Mountain Mill Mall Worcester store and from Vodacom in the CEO's office. I intend to share this matter with the media to make raise awareness of my experience. Please see the email responses from CEO's office: First Email Response From: ***
Sent: Mon Dec 11 2023 15:06:37 GMT+0200 (South Africa Standard Time)
To:
Subject: EC-1MI3-1KPH4M
Dear Mohammed ,
Thank you for sending your correspondence through to the CEO Office. Your service request number is: EC-1MI3-1KPH4M
Feedback will be provided regularly, ensuring that you receive progress updates on the resolution of your request. In the event that you would like to follow-up on your request, please reply to this e-mail with the service request number in the subject line.
I trust the above is in order.
Edlin Naidoo
Executive Client Liaison
CEOs Office
COPS
Further together
Second Email Responce From: ***
Sent: Wed Dec 13 2023 16:17:53 GMT+0200 (South Africa Standard Time)
To:
Subject: FW: EC-1MI3-1KPH4M
Dear Mohammed ,
Thank you for taking my call. As per the below complaint i confirm the following:
* I have engaged with Guy from the store who states that he is unable to reverse the upgrade
* Attached is the signed copy of upgrade that was taken out on the 2nd December 2023 at the store for number 06******.
* The store confirmed that the simcard functionality that the simcard cannot be used in a phone was explained to you. You had signed the upgrade and confirmed to natasha the consultant to go ahead and process the upgrade.
* Based on the above findings the upgrade can not be reversed.
I trust the above is in order
Regards
Edlin Third Email Response From: srm ***
Sent: Monday, 18 December 2023 15:41
To:
Subject: FW: EC-1MI3-1KPH4M FW: Dear Mohammed,
Thank you for taking my call. The store has also confirmed that they has since assisted you in reversing the below upgrade in question and assist with a new contract.
You might get an SMS from Vodacom asking you to rate this experience. We would appreciate it if you could provide your feedback.
This Service Request will now be closed. We thank you for your continued support.
Regards
Edlin