Vodacom 4U Matlosana Mall Poor Service Neo

<p>On friday 6th January 2017 I took out a contract and paid a fee of R105 for a sim swap afterwhich the consultant Neo told me that my old number would loose signal 16 hours later and that it would be the number of the new sim. On monday 9 January 2017 the old sim still worked as well as the new sim. I went into the shop, found my application forms and documents at the bottom of a pile of other applications, and was informed that he needed the pin and puk numbers so I must call in when I get home because I did not have the information with me. I told him that the fact that he did not get all the information was a lack of him not doing his job correctly and I'm not responsible for costs to rectify his fault and that he must call me within an hour. He did call and I immediately gave him the information he needed. Today 12 January 2017, the sim swap is still not done and I cant use my device with my old number.</p>