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Zama Z

1 reviews | Active since Oct 2015

05 Dec 2018, 08:34

Vodacom 4U in Greenstone Mall have *********** Employees

I went to Vodacom 4U in Greenstone Mall at 17:30 yesterday. I had a problem with my wifi rooter, all 5gb was depleted yesterday (04 December) after it being loaded on the 1st of December. Before going, i called them to explain my situation and they promised they will help me when i arrive at their store. I was there 30 minutes before they closed. I sat at the waiting stools throughout. One technician told me to wait there as he can't help. The consultants have to call and request for an itimised billing. And so i waited. Not one of them assisted up until it was 6 pm, they closed their gates and said i should call their call centre as they are now closed.

I have never been that angry! Two things: 1) My 5GB data is depleted in 4 days and i don't understand why as i only use it for Whats-app. 2) I wasted my time at that store and the employees there are totally ***********. Not one of them were bothered. they were all rushing to go home.

I am beyond ****ed! I actually want to change networks!! This is ridiculous! AND I WANT MY 5GB DATA BACK!!

0
Replies (2)
Vodacom
Vodacom's reply05 Dec 2018, 12:17
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team        
Vodacom
Vodacom's reply05 Dec 2018, 12:56
Official
Dear Zama, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
As per discussion, query has now been Resolved. 
 
Regards 
Ashwin Abdurahman 
Consumer Website Team(SA)