RP
Rene P
1 reviews | Active since Sept 2015
03 Oct 2023, 09:54
Vodacom 4U Highveld Mall
App**** for 2 contracts on Sunday 01/09 at Vodacom 4U Highveld Mall. One of the applications was referred to HO for approval. Mel, the consultant told us that a referral takes between 30min to an hour. It is 2 days later.
Every time I have to call the shop because they don't return messages, and I get told that they are busy because they are only 2 consultants. Never answers their phone.
When I complained, I was told by Mel and the Branch Manager to keep quiet, because I am making a noise, and the phone was put down in my ear.
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Replies (2)
Vodacom's replyOfficial
03 Oct 2023, 10:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Oct 2023, 10:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RP
Rene P's updateReviewer Update
03 Oct 2023, 11:01When will someone be in contact with me?
Another 2 days later?
Another 2 days later?
RP
Rene P's update03 Oct 2023, 11:01
Reviewer Update
When will someone be in contact with me?
Another 2 days later?
Another 2 days later?