VODACOM 4U GAPE GATE BAD BAD BAD NEWS. LOST OUR PHONE

we took my husbands phone in on 4 Sept 2017 for a screen repair. After so many months waiting ( because vodacom did not know where the phone is) we went in to the VODACOM 4U CAPE GATE shop on 04 Feb 2018 with the phone box they eventually found the phone . but before we can get the phone the one consultant said that we had to pay an amount of R742.00 so my husband refuse to pay the amount because it was an insurance claim. according to the consultant we couldn't take the phone so my husband told them to sort out the paper work and let us know when we can get the phone. he was supposed to call us the next day. NEVER DID

so I've phoned the week after spoke to another consultant and there he informs me that the phone is missing AGAIN.

The one consultant say the phone is sent back to repair and the other saying that they sent it to the insurance. they have no proof of sending it away neither a wable number.

so up until today 28/02/2018 we have not heard anything from VODACOM 4U CAPE GATE even though i said that the shop owner must contact us