Vodacom 4u Constantia Poor Service

Vodacom 4u store in Constantia Mall, just gave me the most terrible experience as a Vodacom customer for 17 years. The store manager Dennis George dismissed me by saying "We don't have to serve you!" after I was standing in a queue for almost an hour. Prepaid customers were let in the store without waiting in the queue, although they were only supposed to allow 2 customers in the store at a time. What disturbed me even more was the fact that they did not educate the prepaid customer on how to buy airtime or data electronically. This action would enable the customer and also provide a measure of safety for themselves and the customer as it would mean that the customer would not have to visit the store again given the circumstances in which we find ourselves. When eventually let in, I was informed that cancellations were not performed at the store and that certain consultants could only perform certain tasks as they were not fully trained. This is a very bad reflection as I know Vodacom spends a lot of resources to training having worked at Vodacom for the past 20 years. Please let your customers know what tasks can be performed in those stores by having a placard on the store door to notify us. This would keep you employees safe and the customers safe. Lastly, the experience has prompted me to cancel all association with Vodacom as a contract customer which I have been for the past 17years.