Vodacom 4U Bethlehem - Definately not 4 me...

<p>Dear Vodacom,</p> <p> </p> <p>I had the worst experience ever dealing with Vodacom 4U in Bethlehem. I upgraded through Vodacom Direct and received my Samsung S7, my current SIM could not fit and I was told to get a sim swop at my nearest Vodashop, which is 75km from me. I drove through to Bethlehem on Saturday 26 November for a sim swop and was sold a new SIM and gave my details. I was told to turn off the phone, etc.</p> <p> </p> <p>Today, 28 November, I am still unable to use my new phone. The SIM card they gave me has a totally different new number than the one it was suppose to have. After numerous calls to the outlet today I keep on getting the same response, "We will call you back." After yet another call I finally figured out that they swopped my SIM on a 3G contract I have, and not the correct SIM card. So why on earth would they give me a micro? sim for my S7 on a data contract? This after I was asked to write down the number. (I did receive a SMS confirming the SIM swop on the correct number by the way)</p> <p> </p> <p>So after yet another call I was just told that I have to drive the 75km AGAIN as they made a mistake and I will have to get a new SIM. This took 7 hours and 4 of your staff members to figure out. The incompetence and lack of effort is mind boggling.</p> <p> </p> <p>Please could you contact this store ( ********** ) and ask them to send me a new SIM at their expense? This shouldn't be a problem taking into account my monthly spend with your company.</p> <p> </p> <p>Kind regards,</p> <p> </p> <p> </p>