WB
Wayne B

1 reviews | Active since Apr 2014

28 Nov 2022, 07:23

Vodacom 4G Home Internet

We have been having very poor internet on Vodacom in the last three weeks - so bad that you only use it for browsing - pages you have to reload, some pages cant even load. Streaming services becomes a 5 watch, 5 minute wait - huge packet loss even to local servers.

Called them twice and the same excuse - we will log it with our Technical team and they will contact you. No one contacts you - now we have have this 3 year contract with useless internet.

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Replies (1)
Vodacom
Vodacom's reply28 Nov 2022, 07:40
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team