DB
David B
1 reviews | Active since Oct 2023
23 Aug 2024, 15:08
VODACOM 4G FAILING
4G service is terrible all over Gauteng. Basically very fast download speed, zero or very very very slow upload. This makes it impossible to use Google or WhatsApp. I complained about 2 weeks ago, and a kind gentleman from Vodacom resolved the issue. The restoration of service only lasted for 3 days, then failure. Also Vodacom customer service 082135, and the AI don't have relavent prompts, so they can't help.
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Replies (1)
Vodacom's replyOfficial
26 Aug 2024, 05:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Aug 2024, 05:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team