DB
David B
1 reviews | Active since Oct 2023
10 Aug 2024, 10:40
VODACOM 4G DATA FAILURE
For some time the 4G data service is very poor. Fast download, very very very slow or no upload. This results in no Google function, no WhatsApp of photos, and limited functionality of Apps such as LinkedIn. Phoning, emails, sms, AI doesn't help at all, only irrelevant prompts. This problem exists all over Guateng, for example Edenvale, Johannesburg, Johannesburg West, Randburg, and North Riding . Without being nasty, I will be forced to change service provider. The 4G is essentially non functional. Employees in Vodacom shops anonymously agree.
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Replies (2)
Vodacom's replyOfficial
11 Aug 2024, 18:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Aug 2024, 18:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
14 Aug 2024, 12:51Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have rep**** to you via email. Regards, Consumer Website Team
Vodacom's reply14 Aug 2024, 12:51
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have rep**** to you via email. Regards, Consumer Website Team