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Chris C
1 reviews | Active since Apr 2013
05 Mar 2024, 16:20
Vodacom
Vodacom, According to my knowledge if I agreed to a 1 or 2 year contract not you or myself may break the contract right? Why do you still ********LY deduct from my account AFTER the contract between us ended.? You are very quick to sell your products but once you got your hands on an account it's another story. Go back into your records and you'll see that I DON'T want an upgrade and that I asked you to CANCEL the ******** deduction If have been with Vodacom more than 20 years and do have my doubts about you now 😔
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Replies (1)Vodacom's replyOfficial
06 Mar 2024, 09:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Mar 2024, 09:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
