Vodacom

Good day, this is very disturbing and unprofessional conduct from Vodacom. My mom is 84 years of age and has two cell phone numbers in use and one home internet contract with Vodacom. I called the Vodacom call center several times with my mother present to get the two cell numbers canceled and changed to prepaid contracts because the contracts for both phones already expired. I called the Vodacom call center several times with either not getting through or just getting cut of when transfered to another department. This is very frustrating because Vodacom repeat loading data and billing my mom. I eventually send a email to Vodacom requesting cancelation but with no response from Vodacom. When you want to open a contract many Vodacom consultants will contact you but when you want to cancel they ignore your communication. Yesterday I called the Vodacom call center again and twice cut off when transfered to the cancelation department and eventually on my third attempt asked to speak to a manager I was informed that the manager will contact me shortly. Now it is the next day Thursday 11 January 2024 13h00 and still waiting. This behavior by a corporate company is absolutely unacceptable and proof that there are no customer focus only profit margins. Thank you for reading my complaint.