Vodacom

I initially contacted vodacom to upgrade my mobile contract. I spoke to a retentions agent on the 6th of June 2022. He advised my that my device fee is paid up and I would only need to pay for the new contract. However when the Confirmations team contacted me a few days later. They confirmed device fees for the previous contract which wasn't confirmed on the call that I initially had with the agent. I logged a complaint with vodacom and the same agent contacted me back and confirm that I only Need to pay R168 for the end of July only... And requested that I wait for the Confirmations team to contact me again just to confirm the order. I have waited and received no confirmation only to find out from the vodacom store[Gateway] on the 17th of June 2022 that my order was canceled. I called vodacom today and spoke to an upgrades agent... Only for him to tell me that I need to pay R195 til the end of August 2022. I am absolutely disgusted by the level of customer service and dishonesty offered from these agents. The agents at vodacom needs to be honest and offer good customer experience. At this point I haven't had a resolution from them and my order was canceled without any notice. No care for customers whatsoever. They are just looking to push sales.