Vodacom

I gave Vodacom a call about 2 weeks ago to report an issue with my WhatsApp data not working.

After going back and forth with them. They then eventually logged a case for me!. The case came back stating that it has been closed and 1GB standard data was refunded back to me. Now with this said. I appreciate the 1GB data that was given to me, however it still did not resolve my issue.

I then called in a again a week later to state this as my WhatsApp data was still not working. Bare in mind that they've closed the case logged not resolving or even giving me a resolution or explanation as to why the data ticket could not be fixed. I was then told that their tickets are constantly updating and that I should try and purchase another ticket. Which I was first hesitant to do, however the manager I spoke to seemed to know his stuff. I then purchased the ticket and BOOM! A week later not even 1mb was consumed. I then tried calling Vodacom customer care and I received a message stating that "an unusual amount of calls has been made to their customer services and my number has been blocked from calling them" only giving me the option to chat to their Chat box "Tobi" which is no help.

So I'm sitting currently with two whatsapp tickets. Unused. 1 social ticket and 1 music ticket which has not even been used because it ain't working.

So I want to know how will Vodacom resolve this issue. It's really upsetting me and I am planning on taking things a step further. I cannot be spending an ******ionate amount on Money on services that are not working!

At this point I really wouldn't recommend anyone to Vodacom at this