RD
Ronwin D

1 reviews | Active since Dec 2019

13 Dec 2019, 16:46

Vodacom

Worst service ever...I even feel I made a mistake taking out a double contract with them. I will say false adverti*****t . They issued a black friday deal on the 29th december 2019. I got out of bed to go buy R1500 airtime for 1500 vodabucks to purchase a Samsung A30 .. the vodabucks did not allocate and we have been on the phone with vodacom ever since the 29th december 2019 which they informed me they are unable to give the device they will have to issue a refund..the case which they informed me was going to take 24hrs to be resolved. It is the 13th December and the case is still ongoing . Which Vodacom has a problem refunding the money back. They advertise the phone then can't fulfill it. Hence I say they false advertised it. I spoke to numerous consultants..tebogo..sipho..Alan and many more which cannot assist with getting the refund or device . I can't wait for my contract to end to cancel it

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Replies (1)
Vodacom
Vodacom's reply15 Dec 2019, 11:38
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team