Vodacom

Good Day

I have been with Vodacom for years and have also recently renewed my contact with you⁷. Before I could renew my contract with Vodacom this year, I was experiencing an odd issue where I would be billed for data bought on my number. After going into the store at Cornubia Mall Durban the consultant who assisisted me to renew my contract assured me that I will not experience this issue again. My renewal was around Feb 2023. Since then i am still getting billed every month for data that I am not purchasing. I am utterly upset because since Feb 2023 I paid over R8000 for data that I am not requesting for. I went back to the store and was told that I am requesting for the data which is not true because I don't receive any sms to confirm the data request. Its Only when I get my statement I notice all these data purchases. I want to request that Vodcom forensic department do a full internal investigation on my account . I also want to make it known that until this is being resolved I will be stopping my debit order and will not be making anymore more payment to vodacom other than what is owed for my contract as I feel that everytime I come to the store or raise this issue with Vodacom I am being turned away without any investigation being done and assuming I am requesting the data even though I am not. I have wifi at home and do not use any social media other than whatsapp so please explain why would a 59 year old person use this match data.

I want a call from Vodacom to a resolution to my complaint and not from a service consultant but from a Team Leader , supervisor or someone from Forensic. My number is : ***