Vodacom
In July there were promotors trying to sign up people for the fibre packages. I just started working from home and I used a portable work router. They then explained to me that the vodacom packages are month to month and u can always cancel we just needed to give a months notice. I then started experiencing connectivity issues . I then looked into take out fibre from Telkom when it came to cancelling the contract Vodacom’s is now charging me for outstanding fees applicable to the CPE and the OPENSERVE ONT (customer equipment) and that is recovered over 12 months on month to month contracts.
This was not mentioned when signing up///
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Vodacom's replyOfficial
13 Oct 2022, 07:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Oct 2022, 07:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team