1 reviews | Active since Aug 2018
Vodacom *****
I am writing to formally lodge a complaint regarding the unauthorized reactivation of my fiber line and an unexpected debit of R1100.00 that was made to my account on 20/12/2024. This situation is deeply concerning, and I am seeking immediate resolution.
To provide a clear timeline of events:
May 2023: I requested a line transfer. June 2023: I received confirmation that my account was closed, and since that time, there were no debit orders, and the line remained inactive. 20/12/2024: A debit of R1100.00 was processed, and upon contacting the call center, I was informed that my fiber line had been reactivated under my name in December 2024. I was not made aware of this reactivation, nor did I consent to it. After further communication with Siphosethu Cele from the cancellation team on 22/12/2024, I was advised that I would be required to pay for the full 24-month contract, despite never consenting to the reactivation or entering into any agreement for a 24-month contract.
I am requesting the following:
Immediate cancellation of the reactivated line. A reversal of the R1100.00 charge. Confirmation that no further debits will be made from my account, as I did not consent to the reactivation or contract. Please escalate this issue to the relevant department and provide me with a prompt resolution. I expect to hear from you within 48 hours regarding the status of my request.
Should this matter not be resolved to my satisfaction, I will be forced to consider escalating it to regulatory bodies.
Thank you for your immediate attention to this matter.
Sincerely,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
I would like to take a moment to express my sincere appreciation for the exceptional service provided by Heather Janse Van Rensburg. She truly went above and beyond to assist me with my issue, ensuring that I was kept informed with regular updates, even during the busy festive period. Her professionalism, patience, and genuine care for resolving my concerns made a significant difference, and she is, without a doubt, a tremendous asset to Vodacom. Heather is the only person I have engaged with from the company who has consistently shown such dedication to customer satisfaction. I am truly grateful for her support and commitment to ensuring my issue was addressed promptly and efficiently.
I would like to take a moment to express my sincere appreciation for the exceptional service provided by Heather Janse Van Rensburg. She truly went above and beyond to assist me with my issue, ensuring that I was kept informed with regular updates, even during the busy festive period. Her professionalism, patience, and genuine care for resolving my concerns made a significant difference, and she is, without a doubt, a tremendous asset to Vodacom. Heather is the only person I have engaged with from the company who has consistently shown such dedication to customer satisfaction. I am truly grateful for her support and commitment to ensuring my issue was addressed promptly and efficiently.