Vodacom

I would to forward a complaint. I'm a very disappointed with the *********** people that work in the accounts Dept. On numerous occasions my phone has been suspended due to the neglect on their side. My account used to be debited every month and due to *****elent debits going off,my account number was changed. It happened in February n March 2018. I went in to the outlet of Vodacom n discussed this with the consultant. He then in return told me to come in n pay. I queried my arrears n was given the amount,but was not told if u paying cash to come in the 21st. But I went in the beginning of April n the end of April to pay up to date. As from there I went in every month to pay my account. A few months ahead that's when my problems started. My phone got suspended. I asked why n they said they had no proof of of my payment for the R800.00,which I emailed to them. Which has happened numerous times n at times the proof for the R500 n it just spiralled from there. I have sent all my proof of payments of the times I've been in to pay. In the interim I was told that it had to be pd by the 21st. I then started ransferring payments from my account to theirs,by going into my bank. Which I also find strange as to why the only amounts they query are of the amounts by going into the outlet n paying. I've sent all my p.o.p. through on a couple of times. I've been on a conference call. I've had ISD logs call done,but nothing solved. My phone was cut for 2weeks in February 2019 n numerous times a week here n there but still expected to pay full month end. It's been 18months n still going on. In July 2019 I took a data deal out as it was supposed to have been resolved. Now the problem has started again. Everytime you speak to someone they only interested in what's infront of them. Most aren't interested in helping further. They have an attitude n have no concern. There were a few that did go the extra step. My phone has now been cut 3x in the last month. It gets cut n with no warning. My last reference no.was given was in June2019 was *** n this one was told I must use his name Duduzile Dlamini on the 29/08/2019. Please please I'm pleading for help in this matter as I don't what to do anymore n no one seems interested in helping solve this matter at Vodacom. It's been 18months of a tireless battle. Please I'm appealing for help as my ph keeps getting cut n I'm expected to pay. I've lost total faith in them as they have blackened my name n will never recommend them to any one. As I'm still expected to pay even though my phone's cut. I don't feel it's right. With data deal I do an eft to their account.l hope this problem can be sorted. Thanking You Lee-Ann Byrne ***).