HB
Helena B
1 reviews | Active since Dec 2023
17 Sept 2024, 15:52
Vodacom
Renewed contract with new handset at Vodacom Irene:- handset faulty. Returned handset withing 24 hour. Vodacom cannot replace handset! Have to wait 7-14 days for Head office to approve / decide if it is their problem... Or buy the faulty handset if I want to cancel contract?
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
18 Sept 2024, 07:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply18 Sept 2024, 07:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
HB
Helena B's updateReviewer Update
19 Sept 2024, 14:19Both the above messages from Vodacom is misleading. I did not receive good service and I did not receive any calls from them as stated above.
I still do not have a phone , they did not comply their side of the contract.
I still do not have a phone , they did not comply their side of the contract.
HB
Helena B's update19 Sept 2024, 14:19
Reviewer Update
Both the above messages from Vodacom is misleading. I did not receive good service and I did not receive any calls from them as stated above.
I still do not have a phone , they did not comply their side of the contract.
I still do not have a phone , they did not comply their side of the contract.