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Peter M
1 reviews | Active since Nov 2015
03 Sept 2019, 14:44
VODACOM
Vodacom opened another account for me. I did not ask or apply for another contract. Call centre cant assist, regional Vodacom centre cant assist. Went to the Vodacom office in Greenacres. Also cant assist. Over R6000 has been taken from my account without my permission. I have asked for a Regional Manager to assist, staff cant give out managers contact info! This is shocking service. Taking a customer money without his permission and then not wanting to assist him.
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Replies (3)
Vodacom's replyOfficial
03 Sept 2019, 15:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Sept 2019, 15:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Peter M's updateReviewer Update
03 Sept 2019, 18:43Still waiting for Vodacom Regional Manager to phone me. Shocking service.
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Peter M's update03 Sept 2019, 18:43
Reviewer Update
Still waiting for Vodacom Regional Manager to phone me. Shocking service.
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Peter M's updateReviewer Update
04 Sept 2019, 15:2715H26. One day later.Still no feedback, call or refund!!! Regional office not wanting to give me the contact details of the Regional Manager.
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Peter M's update04 Sept 2019, 15:27
Reviewer Update
15H26. One day later.Still no feedback, call or refund!!! Regional office not wanting to give me the contact details of the Regional Manager.