VODACOM

My husband got a phone call from a sales person from Mondo who sells for Vodacom. He mislead my husband by saying that the data contract he was purchasing would be an upgrade to the existing one he has but when we received the router and SIM card my husband phone Vodacom to tell them to cancel the existing one amd he then found out that we couldn’t and that this new one was another contract. He received the router at the end of May. He immediately asked them to cancel the contract as this person had mislead him. Vodacom canceled with immediate effect and told him they would have the device collect within 3 days. It has been nearly 2 months and every time he calls he gets told that they will collect in 3-5 working days. Every person he speaks to tells him the same thing and also that they see there is a ref to pick up. Also he has been charged for this contract for the last 2 months as well.