Vodacom

I here write as I'm very disappointed with Vodacom Three Rivers customer care. On Friday the 24th November 2023 i went to the store to purchase a phone from the Black Friday special and upon browsing through the booklet noticed an Ultra S23 + A54 Samsung and a smart watch which cost on contract R1399 and added another Top up special of HONORS P90 Lite phone which cost R279 on contract. Everything was captured on the system and approved by the store qualifying for all Special, it was then she noticed that the Ultra S23 phone was not available and she tried so hard to convince us otherwise to purchase other phones of no interest. What ****es me off is that as a sales agent she doesn't want to ask on your interest of phone rather she brings phones to you of HER interest. She gave us time to think around whether we take the phones of interest or not by running other errands, of which we did, and returning back we decided to cancel the offer because she told us the phone of choice wasn't available ANYWHERE! Upon noticing that we are canceling she rather told us that she will order the phone Ultra S23 and contact me back within 2 working days...

The lady contacted me on Saturday the 25th of November around 2pm telling me that the phone had arrived at their store and i can come collect, i couldn't the very same day as i had family obligations in place for that day and told her definitely on Sunday the 25th my sister (as i was with her on that day purchasing a phone) would rather fetch it because i couldn't and would be on duty. My sister went to the store indeed on Sunday the 25th but had to wait 3 hours for her to capture everything AGAIN on the system, this time telling me that the Honor P90 Lite phone was unavailable and made to choose another available phone...again the Vivo she chose was also unavailable in store. She was made to run errands again as she was capturing the info on the system with slow network. My sister canceled everything as she was fed up.

What annoys me is the time we spent with the sales agent both Friday and Sunday, made to wait for 3 hours on both days, i lost out on the Black Friday DEALS as the last is Sunday the 26th.

The ladybwho was assisting us is Anastacia and not sure of her surname. I am also disappointed with the manager as he didn't notice me as customer waiting and being helped over 2 hours, for me this is bad service and tarnishing the company's name. I still want my Black Friday deals and expect to be respected as a consumer, i felt i was degraded of my affordability as BUYING consumer....my work requires quality phone hence i opted for the deal