CF
Christo F

1 reviews | Active since Jan 2021

11 Jan 2021, 11:41

Vodacom

After multiple calls to vodacom from October 2020 to cancel two contracts that I had on my account. I was billed at the end of November, in the beginning of Dec again I phoned and found out that my contracts was not cancelled as I asked, I then asked the operator to cancel it for me again and the only one was cancelled but then at the end of Dec I was billed for both contracts that I asked to be cancelled. So I decided I will hold back my money for them not to take the money for the contracts, now I am getting calls to pay my account but they can't give service. I spoke to them this morning 11 Jan 2021 again for them to solve their problem

0
Replies (2)
Vodacom
Vodacom's reply11 Jan 2021, 12:13
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CF
Christo F's update11 Jan 2021, 16:09
Reviewer Update
Lets hope they phone me