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Bela B
1 reviews | Active since Nov 2019
02 Feb 2022, 10:43
Vodacom
Utterly pathetic, time consuming and exhausting! Months of trying to cancel a "contract" that I never signed up for to start with!! Apparently it was an "upgrade" done telephonically BUT they cannot produce a recording of said conversation. Numerous calls and requests just falls on deaf ears. I'm at my wits end and after 20+ Years as a customer I am completely disappointed in their apathy and arrogance!
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Replies (3)
Vodacom's replyOfficial
02 Feb 2022, 11:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Feb 2022, 11:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Bela B's updateReviewer Update
08 Feb 2022, 11:24I received an email from Mondo Customer Care with a reference and a Tel number for me to call for further feedback to my query. However, the number stated on the email for me to call is "Not in Service" !!?? Is this a joke? Yet you (Vodacom!) have sent an SMS claiming the Ticket is resolved!! Far from it!
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Bela B's update08 Feb 2022, 11:24
Reviewer Update
I received an email from Mondo Customer Care with a reference and a Tel number for me to call for further feedback to my query. However, the number stated on the email for me to call is "Not in Service" !!?? Is this a joke? Yet you (Vodacom!) have sent an SMS claiming the Ticket is resolved!! Far from it!
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Bela B's updateReviewer Update
10 Feb 2022, 09:25 I received an email from Mondo Customer Care with a reference and a Tel number for me to call for further feedback to my query. However, the number stated on the email for me to call is "Not in Service" !!?? Is this a joke? Yet you (Vodacom!) have sent an SMS claiming the Ticket is resolved!! Far from it!
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Bela B's update10 Feb 2022, 09:25
Reviewer Update
I received an email from Mondo Customer Care with a reference and a Tel number for me to call for further feedback to my query. However, the number stated on the email for me to call is "Not in Service" !!?? Is this a joke? Yet you (Vodacom!) have sent an SMS claiming the Ticket is resolved!! Far from it!