VODACOM

Hi MY VODACOM DEBIT ORDER OF BOUNCED ON THE 26TH OF MAY DUE TO OUR SALARIES BEING LATE( NOT VODACOM'S FAULT) I CALLED IN ON THE 29TH OF MAY AND ASKED IF I COULD PAY MY ACCOUNT ON THE VODAPAY APP, THE LADY THAT ASSISTED ME SAID YES AND NOT ONCE DID SHE MENTION THAT THERE WILL BE A PENANLTY CHARGE OF R100, SO i PAID R169 WHICH WAS MY BILL. TODAY ON THE 12 OF JUNE I GET AN EMAIL SAYING MY ACCOUNT IS IN ARREARS FOR R100.15. WHEN I QUESTION THAT THEY TELL ME IT WAS CHARGED ON THE 30TH OF MAY,WHICH IS A DAY AFTER I HAD ALREADY MADE A PAYMENT NAD THEY(LINDIWE) SAID A PERSON IS CHARGED 3 DAYS FATER MISSING A PAYMENT, I PAID WITHIN THE 3 DAYS. SHEE THEN FORWARDED ME TO LINDIWE HER TEAM LEADER, WHO TELLS ME WITH ATTITUTE THAT I SHOULD LOOK UP THE TERMS AND CONDITIONS AND I WILL SEE THAT I WILL BE CHARGED 100.08 SHOULD A DEBIT ORDER RETURN UNPAID, TO WHICH I TELL HER THAT IS INFORMATION THE LADY SHULD HAVE TOLD ME THAT ON THE DAY I WAS MAKING THE PAYMENT AND THEY TELL ME ON THE DAY I PAY MY ACCOUNT HAD NOT YET BEEN PENALISED. SO WHY SHOULD PAY THEN????