VODACOM - 4 years and only now they get my email address right?

It is ridiculous that Vodacom has SUCH bad customer service.

My journey with Vodacom started in 2018 - when I got a contract and a new iPhone 8 at that point and STATED to NOT be placed on a debit order - as well as that I will make payment BEFORE THE 7TH OF EACH MONTH. Unaware of what was going on - they placed me on a HORRIBLE contract plan. I never received invoices per month to my contract and the more I followed up on this the more they insisted that I need to go into a vodacom to change my email address which THEY got wrong For two years I was paying BLINDLY and not knowing for what exactly. Jump to 2020 October. A lovely person helped me at Brooklyn Vodacom after I upgraded and gave me a much better contract. On the system she verified my CORRECT email address and said that I would be receiving my invoices from now on. After that - I still haven't received invoices - I phoned customer care line where I was assisted by stating "we have changed it on the system". AGAIN no invoices comes through at the end of the month. Jump to 2021 March the 3rd - where Vodacom blocks my cellphone for non payment. I phone today to receive the following: 1st person to answer - puts the phone down in my ear 2nd person to answer - confronts me that it is MY responsibility if I don't receive an invoice to call vodacom every month to find out what I owe them...and that it is no excuse to not make payment. 3rd person to answer - says she will assist me and places me on hold when she actually transferred me to another person 4th person to answer - THE ONLY PERSON in my opinion who is helpful at vodacom customer care Priscilla. She actually UNDERSTOOD my frustration, helped me to change my email address AGAIN on the system (please note 2018 October - 2021 March they have had the wrong email on the system). This also because as stated above - I will pay the account on the 7th which they decided was not good enough over an arrears amount of R700,00 (which I didn't know about - because I don't receive my invoices) and they blocked my account.

It is so ridiculous that I was a paying customer for 2 out of the 4 years with an average bill of R3000-R6000 while I had this stupid contract which they placed me on. Now I am paying less but still a good amount each month for service and a contract allowing me to call as much as I need without being billed per minute.

The lack of empathy, understanding or at all willingness to help is horrible. The lack of detail over a 4 year's is horrific. The complete disrespect from your customer support telling me that it is MY RESPONSIBILITY to call Vodacom each month - and then when I do get upset terminate the call? (Yes, I will be honest I got extremely upset after being reprimanded like a ******** and I swore) I am so horrified with vodacom. A paying customer of 4 years and I get treated like a ******** for paying on the 3rd and not on the 1st - or not being "fine" or "calm" over my phone being cut off. Vodacom needs to check themselves. If this is the treatment which their customers receive - there will be NO reason for me to continue with a next contract.