VS
Vincent S

1 reviews | Active since Oct 2014

16 Feb 2016, 12:40

Vodacom 4 U, Yeah... Useless 4 U

I needed support with a vodafone mobile broadband ****le(vodacom sim card so not asif i am not a client)<br> I phoned the 082 111 number, and was told that they do not have support anymore and i would need to speak to one of the stores as the stores normally have tech guys in store. Phoned 3 different stores, and the last one i phoned ,told me to phone 082155, so again i sat through useless voice prompts that have been prolonged for no reason just because Vodacom was bored and had nothing else to do with their time. Make a simply answering machine with language options and then maximum of 6 damn topics and one button for straight to an agent button! anyways, Eventually i got through to someone that tried his best to assist me with this matter, even though there was no solution, at least this gent tried his best!Thank you to Melvin Magaog. Couldn't Vodacom put me through to him the first time around instead of wasting my time making me phone different stores! I will not attach my number as i don't want to be contacted and hear any sob stories and how sorry anyone is. Just fix your ****!

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Replies (1)
Vodacom
Vodacom's reply16 Feb 2016, 13:47
Official
Hello Lexator,

Thank you for your posting.

I would like to apologise for any inconvenience caused.

A consultant will contact you in order to address your concerns.

Kind regards
Vodacom Consumer Website Team