Vodacom 4 U TheGlen..... STAFF NEED TRAINING AND MANAGER IS OF NO HELP!

I got a new phone from Vodacom 4 U The Glen on 28 September 2017, i spoke with a staff member by the name of Lorenzo, he proceeded to tell me about how much better Huawei is than Samsung and the whole story... the bottom line is that Lorenzo told me that should the screen break, i can go to Huawei and they will fix the phone while i wait or i stand a chance of them replacing the phone... I accidentally dropped my phone on the 1st of October 2017. On the 2nd of October my boyfriend took the phone to Huawei Melrose Arch and they advised that no Huawei fix the phone while you wait and its a 21 day waiting period, the next day my boyfriend then took the phone back to Vodacom and the manager Tebogo advised that he would get my phone checked in asap and will keep me posted. I then app**** online for Huawei to come collect the phone for my screen repair as everyday for the past 9 days i phone Tebogo he advises me that they will collect my phone for repair that afternoon or the next morning... Today is the 10th, i called Huawei and they advised that there is in fact no request for my phone to be collected at all on their systems... I went to collect my phone today and Lorenzo basically told me that he said "in some cases they replace the phone" but he agreed that he said the screen will be fixed while i wait.

This is not the 1st bad experience i have had with Vodacom and i am disgusted that no action was taken upon Lorenzo as well as the fact that the manager took no action and **** everyday when saying my phone will be collected from the store and fixed...

Can ANYONE at VODACOM help me or take action...

Please understand my frustration, i get a brand new phone and now its being sent away for upto 21 days, besides the 9 days that Vodacom has now wasted. the screen repair was one of my deciding factors in the purchasing this phone...

When does Vodacom take responsibility for their staff's actions...

I had 5 contracts with Vodacom and i am cancelling each one because of the way i get treated by Vodacom staff.

Its horrifying that they consider themselves service providers! WHAT SERVICE???