Vodacom 4 U Liberty Mall Pmb

After my upgrade from a P8 Lite to P10 Lite in November 2017 the consultant did not properly inform me the procedure to change over the insurance to the new device. Now that my screen is damaged my claim to fix the screen is denied. The consultant insults me by saying she told me the procedure and that i was not listening to her and was on my phone. Funny thing as my husband was sitting right next to me and he can confirm she never said this. Now there is a whole investigation going into this as she did not do her job properly. I cannot get my phone fixed and have to wait. i have been a loyal vodacom customer for many years and am appalled at the service received and being blamed for not following procedure which i was never told to do! Btw a smile goes a long way, those consultants look so unhappy and cannot even greet you properly. Pathetic service