PN
Pilot N

1 reviews | Active since Nov 2012

16 Feb 2023, 16:58

Vodacom 4 u kollonade is running a ****.

I app**** for a contract and twice send the application to Joann Erasmus the store Manager at Vodacom 4u Kollonade next to Game. First she said Vodacom does not accept typed applications.

I indicated on both occasions that I wanted to keep my number, therefore I was going from Prepaid to sim. When in went to collect the phone I was told they did the application on a new number, when I queried why, I was told I should take it as it will take time to get the approval again and the phone uses two Sims so I can use two, I indicated I already have another sim and didn't need another number. But it became clear to me that this was a cheap sales **** they were running where they coerce customers into taking new numbers because "it would take time to have the contract approved again".

I noticed they indicated new line on their application form and ignored my two requests to keep my number and still kept my application in the same folder.

This is *****.

I did not fall for this trick and left the store.

0
Replies (2)
Vodacom
Vodacom's reply17 Feb 2023, 08:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
PN
Pilot N's update17 Feb 2023, 12:59
Reviewer Update
In due course, means never I suppose, as I am still waiting..