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JJ K

1 reviews | Active since Aug 2016

20 Mar 2019, 06:58

Vodacom 4 U Greenstone - POOR service

On 24 February 2019 I handed my Huawei Mediapad T5 (contract) into the Vodacom 4 U (in Greenstone) as it was not working and still under warranty. I took the complete box, and on taking the tablet I was told that only the tablet is necessary (no box, no cover). I got handed a handwritten note (on the invoice paper from the printer) with the name, cellphone and the landline. My details was taken down similarly - handwritten on a piece of invoice paper. One week after, I phoned the cellphone and even send a message - no response. I subsequently phoned the landline, where the lady said she will request this consultant to phone me back - still waiting. 5 days after that, I phoned again - they will look for the tablet. My husband then went into the shop to take in a cellphone (also still om warranty), on which he was told that it will take 2 weeks for the phone to go in for repairs. He then requested the tablet back, on which they could not find the tablet or any reference that it has gone in for repairs. I then phoned, and the consultant told me that he thought it went it - but will get back to me (still waiting). I phoned again last week, and finally a type of manager confirmed that he has been trying to get hold of me - that is after I left my phone numbers after each time I phoned AND it was on the small invoice paper. He then told me he needs the IMEI number and a receipt? I sent that through the following morning before 12, specifically requesting some sort of feedback. Again......still waiting. My sons' e-textbooks are on the tablet, and I need it back before the school starts. Ilse Kerry ********** 393 IMEI ***71 224 Ref #: ********** 0 I still need to take in the cellphone, please advise what shop will provide better service and feedback. Why do we take out insurance and why is there even warranties.

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Replies (4)
Vodacom
Vodacom's reply20 Mar 2019, 07:12
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        
JK
JJ K's update24 Mar 2019, 12:17
Reviewer Update
Decided to go to the 4U shop in Greenstone to enquire regarding the tablet. Tablet was returned from the repairs and nothing was done. No diagnosis or finding even written for the store to advise us? When was the tablet returned? When would we have been informed regarding anything? AND yet again - the wrong contact number on the documentation?
JK
JJ K's update09 Apr 2019, 08:51
Reviewer Update
OK, so the saga continues ..... the tablet was returned to the 4U shop in Vodacom, as I did not send through my receipt. A receipt that I will gather can be drawn off their system. I then contacted North Cape Mall Vodacom (which give EXCELLENT service) and he then sent through the receipt. I sent it through to the menlynadmin address that was supp****, but apparently it was never received. YET, the tablet was returned. On Monday, 25 March, I (finally) received a sms with a Repair Job No ( ********** 9) and was contacted by the manager of 4U Greenstone to confirm that the tablet will be sent in that same day. On Wednesday, 3 April, I received a phonecall and subsequent sms to confirm that the tablet has been received by ALI-SOM Repairs. This means the tablet was "somewhere" more over a week. That same day, 3 April, I received an sms to confirm that the tablet has been sent to the Advance Repair Centre for a higher level repair. Today, 9 April, I receive a sms to confirm that the tablet was received at the Advanced Repair Centre and warranty repair will take 5-7 days? This tablet has been with Vodacom for over 6 weeks for repair? I have been charged for 2 months' subscription - yet I dont have a tablet. This tablet has my son's textbooks on them (as explained before) - I now have to purchase all the hard copies as he needs to prepare for the exams?
JK
JJ K's update15 Apr 2019, 16:48
Reviewer Update
OK - so finally we were sms'ed to phone Vodacom Repairs to accept or reject the quote??????? This was quite a suprise - as the tablet is still under warranty. We were informed that the screen "lifted", not scrated or cracked, lifted - and it will cost us R2600 to fix the screen. Can anyone more senior from Vodacom please contact me to confirm why the warranty doesn't cover the "lifted" screen? What does the warranty cover then? The tablet was placed into a Bodyglove cover the moment we received it (thus all corners were protected) - the screen did not have 1 scratch on it - yet the screen has lifted?