kM
koni M

1 reviews | Active since Sept 2018

27 Sept 2018, 16:18

vodacom 4 u @ southgate mall .worst service ever.

if you are not there to do a new contract , trust me ull sit there for an hour before anyone can assist or give u the rite information. I've never been so irritated in my life . went to this store today and told them what I was there to do and I was asked to take a sit. there was no client that wasn't being helped except me so everyone else came after me and found me sitting but to my surprise they were helped before me until I had to get up and ask what was happening. the guy said to me I'll help u in a minute let me just finish with her , he got up came to me and handed me forms and said I must fill them in them go and fax this was after about 30 min waiting , and then he went back to who he was helping, I went to him and asked why are u giving me wrong forms as I had explained . again he comes to me ( I keep referring to him and them coz none of them had name badges )and asks me to call their call center, so I ask why as this is just me bringing my proof of residence and Id so they can unlock my phone and then he goes kah they will help. okay I call them and then they ask to speak to him guess what he says, no but i told her she is in the wrong store she should go to the store next door. I took my phone hung up and left. in my sane mind I stayed in that store for an hour for something that I knew had to be done in the next store.

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Replies (2)
Vodacom
Vodacom's reply27 Sept 2018, 17:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 Sept 2018, 13:21
Official

Dear Koni,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, we have notified the store of your complaint and you will be contacted shortly.

Regards

Consumer Website Team(SA)